Review: Enterprise Thinking, Part II
Day two of the class consisted more of "war stories" of "non-enterprise-thinking" companies and success stories than Socratic questioning. My problem, again, was a lack of theoretical grounding in the Deming material. What specific problems is Deming trying to overcome? What specific activities does he want to have happen? Those are the things the facilitator should have grounded us in before diving in to practice. My manager suggested that this wasn't a "beginners' class." Maybe, but if so, why was there not a prerequisite?
And now, for real fun, I have to figure out if NASA is doing any of this sort of behavior. And, if not, what sorts of process and culture improvements IS it making?
Gonna take awhile to get this one researched and written.